Terms & Conditions

Terms and Conditions - Dream Clean Solutions 

Effective Date: 03/10/2025

Welcome to Dream Clean Solutions. By booking and using our cleaning services, you agree to the following terms and conditions. Please read them carefully.

1. Services Provided
   •    We offer professional cleaning services as described on our website or service agreements.
   •    The scope of work, pricing, and scheduling will be agreed upon before service confirmation.
   •    We reserve the right to decline service if conditions at the property pose a risk to our staff.

2. Booking & Payment
   •    Appointments must be scheduled in advance, and payment is due at the time of booking or upon service completion, as agreed.
   •    We accept [list accepted payment methods, e.g., credit cards, online payments, cash].
   •    Recurring services will be billed as per the agreed frequency (e.g., weekly, biweekly, monthly).

3. Cancellations & Rescheduling
   •    Cancellations or rescheduling must be requested at least 48 hours in advance to avoid cancellation fees.
   •    If canceled within 48 hours, a [X]% cancellation fee will apply.
   •    Same-day cancellations or no-shows will be charged the full service fee.

4. Access to Property
   •    Clients must provide access to the property at the scheduled time. If we are unable to enter, a lockout fee may apply.
   •    If keys, access codes, or special instructions are needed, they must be provided in advance.

5. Customer Satisfaction & Complaints
   •    If you are unsatisfied with our service, please notify us within 2 hours so we can address any issues.
   •    We will make reasonable efforts to resolve complaints but do not guarantee refunds or re-cleanings in all cases.

6. Liability & Damages
   •    Our cleaners take great care to avoid damage; however, in the rare case of an accident, we must be notified within 2 hours of service.
   •    We are not responsible for damage due to pre-existing conditions, improper installation, or fragile items.
   •    Clients should secure valuables and fragile items before service.

7. Health & Safety
   •    We do not clean hazardous materials, biohazards, or homes with infestations.
   •    If conditions are unsafe for our staff, we reserve the right to cancel the service without a refund.

8. Privacy & Confidentiality
   •    We respect your privacy and handle personal information in accordance with our Privacy Policy.
   •    Any personal or sensitive information shared with us will be kept confidential.

9. Changes to Terms & Conditions
   •    We may update these terms from time to time. Continued use of our services after changes indicates acceptance of the updated terms.

10. Contact Information

For any questions or concerns regarding these terms, please contact us:

Dream Clean Solutions
Phone: 626-736-6527
Email: dreamclean.solutions@yahoo.com
Website: dreamcleansolutions.net

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

​